William Gilliard DMD

Patient Service

Appointments
We see patients by appointment only, so please call in advance so our staff may reserve a time for you. We make every effort to be on time for our patients, and ask that you extend the same courtesy to us. Occasionally, emergencies do occur which may cause a delay, but we will always try to honor your appointment time.

It is our office policy to confirm appointments well in advance of your scheduled time. If we are unable to reach you personally, kindly return our call, at any hour, to let us know that you will keep your appointment. Otherwise, we may release your time for another patient.

Cancellations
If you cannot keep an appointment, please notify the office staff. Please provide at least 24 hours notice so that the time reserved for you may be made available for other patients. If you have a personal emergency, please let us know as soon as possible.

We are unable to function efficiently if patients forget their appointments and do not show up at their scheduled time. We are also unable to continue treatment for patients who habitually cancel appointments at the last minute or who constantly "forget."


Financial Responsibility
We make every effort to keep the costs down while maintaining a high level of professional care.  Your treatment plan will include a breakdown of estimated fees, and we will inform you of all estimated costs before treatment is administered. Full payment is expected when services are rendered, unless arrangements have been previously made. For your convenience, we accept Discover, Visa, MasterCard and American Express, in addition to cash and checks, for payment of services.

We provide several financing options to assist you with achieving your oral health and cosmetic goals. Please ask a member our staff to review our payment options to accommodate your financial needs.

Insurance
Our office is committed to helping you maximize your insurance benefits. Insurance policies vary greatly. Therefore, we can only estimate your coverage in good faith, but cannot guarantee coverage due to the complexities of insurance contracts. Your estimated patient portion must be paid at the time of service. It will be your responsibility to pay any remaining balances after insurance benefits have been applied. If you have any questions, please check with our office staff.

Three, six, or twelve month interest free financing available through Capital One for most applicants.

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